Privacy Policy

1. Information We Collect

We collect information you provide directly to us when using Traducciones.ai, including:

• Personal identification information (name, email address)
• Educational documents and credentials you upload for evaluation
• Payment information (processed securely through third-party providers)
• Usage data and analytics to improve our services

2. How We Use Your Information

We use the information we collect to:

• Process your credential evaluations and translations
• Communicate with you about your evaluations and our services
• Improve and optimize our AI-powered evaluation system
• Comply with legal obligations and prevent fraud

3. Data Security

We implement industry-standard security measures to protect your personal information and documents. All data is encrypted in transit and at rest. We use bank-level encryption and secure cloud storage to ensure your sensitive documents remain confidential.

4. Data Retention

We retain your evaluation reports and documents for a period of 7 years to comply with industry standards and allow you to access your reports. You may request deletion of your data at any time by contacting our support team.

5. Third-Party Services

We use third-party services including advanced AI providers for AI-powered analysis, payment processors for transactions, and cloud storage providers. These services have their own privacy policies and we ensure they meet our security standards.

6. Your Rights

You have the right to:

• Access your personal data and evaluation reports
• Request correction of inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Export your data in a portable format

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which we collect personal information.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell your personal information. If this changes, we will provide you with the right to opt out.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, please contact us at privacy@traducciones.ai

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@traducciones.ai